AODA CUSTOMER SERVICE VIDEO
Meet your obligation for AODA compliance – Customer Service Standards

accessiblecustomerservicetraining.com

 




$599.99
plus taxes and shipping


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With our AODA 30-minute video DVD Kit, you receive:

Accessibility Standards for
Customer Service:
  • 15-minute video
  • Substantial Leader Guide (Word format)
  • Reproducible Participant Guide (Word format)
  • Professional PowerPoint presentation
  • Well-crafted AODA Customer Service Policy (Word format)
  • Quiz and Quiz Key
  • Certificate of Completion
  • Scheduling Sheet to track your learners
Integrated Standards Regulation (IASR)
  • 15-minute video DVD
  • Substantial Leader Guide (Word format)
  • Reproducible Participant Guide (Word format)
  • Professional PowerPoint presentations (General Requirements; Information & Communications Standards; Transportation Standards; Employment Standards; and Design of Public Spaces Standards)
  • Human Rights Reference Tool (HTML & Word format)
  • Well-crafted AODA-IASR Policy (Word format)
  • Randomized testing based on the video and course content is provided in this training kit, with three separate quiz versions to provide workshop leaders with the option for refreshing the quiz
  • Certificate of Completion
  • Scheduling Sheet to track your learners

HR Proactive’s AODA Customer Service and IASR & the Human Rights Code is an easy tool to help organizations who have at least one employee performing customer service communications or duties meet AODA compliance for training.

As of January 1, 2012, the Accessibility for Ontarians with Disabilities Act (AODA) legally required all organizations, both public and private, that provide goods or services either directly to the public or to other organizations in Ontario (third parties) and that have one or more workers to provide accessible customer service to persons of all ability levels. The first regulation under the AODA was the customer service standard which, as of July 1, 2016, is part of the Integrated Accessibility Standards Regulation (IASR) along with four other key areas of daily living: Information and Communications, Employment, Transportation, and Built Environment.

All providers that are covered by the Accessible Customer Service Standard must train all workers and volunteers on accessible customer service and how to interact with people of varying disabilities, regardless of whether or not they have direct contact with the public. In addition, establish policies, practices and procedures on providing goods or services to people with disabilities.

Are you meeting your AODA compliance under the law? Have you developed your policies and rolled out the necessary training?

 
Testimonial

"HR Proactive has helped us stay ahead of the curve of ever changing requirements for Health and Safety training. HR Proactive’s extensive suite of Health & Safety training programs such as Supervisor Awareness, WHMIS, and Young Workers provides us with previously unavailable fully customizable materials to meet our municipality’s needs."

Daniel M. Holmes
Community Emergency Management Coordinator
Township of Champlain
Township of Alfred and Plantagenet

Testimonial

"Thank you very much, we truly appreciate HR Proactive’s AODA training DVD, it is easy to follow and covers our compliance requirements. Again, we appreciate you accommodating our temporary employees in the field with a link to the video so that they could access it remotely. That was important for us to capture all working employees!"

Diana Zirone
Vice President
Pal Personnel Services
OR TAKE ADVANTAGE OF THE SAVINGS ON THE FOLLOWING DVD BUNDLES

2-DVD BUNDLE

$699.99
plus taxes and shipping


AODA + BILL 168

HR Proactive has bundled our AODA Customer Service + Bill 168 video DVD kit(s) so that you can meet your compliance obligations with ease. There are quizzes built into the DVD after each module to ensure employees understand the concepts related to providing accessible customer service to members of the public with disabilities (AODA), and preventing harassment and violence in the workplace.
2-DVD BUNDLE

$699.99
plus taxes and shipping


AODA + WHMIS

HR Proactive has bundled our AODA Customer Service + WHMIS video DVD kit(s) so that you can train seasoned workers and new hires, and conduct refresher training sessions with ease. There are quizzes that will test your employees’ understanding of the concepts related to providing accessible customer service to members of the public with disabilities (AODA), and WHMIS (workplace hazards). Ask us about putting all our compliance videos on your company’s customized launch page so that your employees can access 24/7.
3-DVD BUNDLE

$899.99
plus taxes and shipping


AODA + BILL 168 + WHMIS

HR Proactive has bundled our most requested AODA – Accessible Customer Service + Bill 168 + WHMIS video DVD kit(s) so that you can train seasoned workers and new hires with ease and confidence. There are quizzes that will test your employees’ understanding of the concepts related to providing accessible customer service to members of the public with disabilities (AODA), preventing harassment & violence (Bill 168), and WHMIS (workplace hazards).



 
 
Accessibility for Ontarians with Disabilities Act (AODA) - Video DVD, Training, Consultation, Workshops, Programs, Services
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